This page explains how to request the deletion of the Shinra Platform account and associated data. The request can also be sent from the link available in the Profile section of the app.
To allow us to securely identify the account:
After verification, account access, sessions, the operational profile, and data linked to the organization that are not required to be retained by law are deleted or anonymized, including customers, orders, inventory, website and newsletter content, support requests, and uploaded media.
Administrative, accounting, tax, and payment-related documents can be kept for at least 10 years and, when necessary, until the resolution of any audits or disputes. During this period, they are limited to legal purposes and are not usable in the ordinary functions of the account.
The request is processed without undue delay after identity verification. The outcome, the deleted categories, and any retention exceptions are communicated to the registered email. Deletion results in the loss of access to the data and is irreversible.
Send the request from the email associated with your account.
Request deletion